Susan Briscoe Designs

You are on the correct page for my contact details and Contact form.

It's easy to join my mailing list by sending me an email using the form above*. The Contact form is also the best way to contact me. I get a notification from my website when you use the form.

I will do my best to reply to you during office hours (9am - 5pm, Monday to Friday). If I am away at a show (see my Events page), I may not be able to reply immediately.

My web host, Wix, sometimes sends out newsletters with a one time email address rather than one of my own email addresses, so please do not try to contact me by replying to a newsletter - I probably will never see it! I don't know why this happens and I don't seem to be able to change it.

When Wix does use one of my email addresses for the newsletter, please still use the Contact form above, as your email will probably go into the mailbox for shop orders, and may be swamped by other emails, so I may not see it immediately. 

Orders - If you need to contact me about an order, please do so using the form above, even if you have one of my email addresses. I will then get a notification from the website. It is easier to have all business emails arriving in the same mailbox, and I'm less likely to miss your message that way.

If your order is delayed, most likely it is either because I've been away at a show or because one of the items you ordered is out of stock (stock levels can get slightly out of sync due to doing live events). I do try to send individual emails re out of stock items - even when things are insanely busy - but often I don't get a reply, so it is likely they are going into customers' 'junk' mail folders.

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Errata - If you are contacting me because you think you have found an error in a book or pattern, please check my errata page first, as it may already have been reported.  Please check that I'm actually the author of the book or pattern too - just because it is a Japanese style quilt book or a sashiko book doesn't necessarily mean I'm the author!

Japanese travel, shopping in Japan etc. - If you are contacting me with your Japanese travel enquiries or about where to buy sashiko materias, please check my FAQs page.

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*Please see my T&Cs/Privacy Policy page for more information about my mailing list.

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